Policies, Procedures & Program Information
Order Processing Info & Distribution Procedures
DS06
Return Goods Evaluation Procedure
DS07
Who’s Who of OFT
John Kamzol (ext. 3261)
- Policy and procedure clarification and exception requests
- Customer Escalations
- Order – Review, Approvals and Exceptions
- RMA Reviewal Team
Ben Gabel (ext. 3288)
- Order Management – SA/2 OE Accuracy Review, Change & Cancelation Requests, Expediting, Status Updates, and Shipping Issue
- Supports TSM’s within the assigned territories
- International Shipments, USMCA (Previously NAFTA) for Europe and Middle East
Backup For
- Order Entry Administrator (MAPICS)
- OFT Department
- International Shipments, USMCA (Previously NAFTA) for Latin America and Asia
- Order Management – Entry, Change & Cancelation Requests, Expediting, Status Updates, and Shipping Issues
- Supports TSM’s within assigned territories
- International Shipments
- USMCA (Previously NAFTA)
- Proforma Invoices
- Backup for OFT department
Carol Cummins (ext. 3233)
- Order Entry Administrator (MAPICS), Changes, Cancelations, Expediting, Credits, and Order Holds
- Customer Master Maintenance
- OFT (MAPICS) Trainer
Backup For
- Create / Manage: Pick Tickets, and Packing Slips
- Carrier Shipping Arrangements / Shipping Issues
- Routing of Stock
- Manage Open Orders
- Order Management – Entry, Change & Cancelation Requests, Expediting, Status Updates, and Shipping Issues
- Supports TSM’s within assigned territories
- International Shipments
- USMCA (Previously NAFTA)
- Proforma Invoices
- Backup for OFT department
Chris Fields (ext. 3216)
- Order Entry Administrator (SA/2) – Entry, Expediting, and Status Updates
Colleen M. Fleming (ext.3262)
- Order Management – SA/2 OE Accuracy Review, Change & Cancelation Requests, Expediting, Status Updates, and Shipping Issues
- EDI (Grainger, Zoro Tools, Fastenal)
- Supports TSM’s within assigned territories
Backup For
- OFT Department
- Front Desk
- Order Management – Entry, Change & Cancelation Requests, Expediting, Status Updates, and Shipping Issues
- Supports TSM’s within assigned territories
- International Shipments
- USMCA (Previously NAFTA)
- Proforma Invoices
- Backup for OFT department
Francine Garman (ext.3296)
- Order Management – SA/2 OE Accuracy Review, Change & Cancelation Requests, Expediting, Status Updates, and Shipping Issues
- Portals Customers – Orders, Acknowledgments, and Advance Ship Notices
- RMA – Process RMA final dispositions
- Proforma Invoices
- Supports TSM’s within assigned territories
- Certificates of Compliance
- Managing [email protected] inbound mailbox
Backup For
- EDI (Grainger, Zoro Tools, Fastenal)
- Order Entry Administrator (SA/2) – Entry, Expediting, and Status Updates
- OFT Department
- Front Desk
- Order Management – Entry, Change & Cancelation Requests, Expediting, Status Updates, and Shipping Issues
- Supports TSM’s within assigned territories
- International Shipments
- USMCA (Previously NAFTA)
- Proforma Invoices
- Backup for OFT department
Keith Salerno (ext. 3275)
- Create / Manage: Pick Tickets, Packing Slips
- Carrier Shipping Arrangements / Shipping Issues
- Routing of Stock
- Manage Open Orders
Backup For
- Certificate of Compliance
- Order Management – Entry, Change & Cancelation Requests, Expediting, Status Updates, and Shipping Issues
- Supports TSM’s within assigned territories
- International Shipments
- USMCA (Previously NAFTA)
- Proforma Invoices
- Backup for OFT department
Melanie Flores (ext.3212)
- Order Management – Entry, Change & Cancelation Requests, Expediting, Status Updates, and Shipping Issues
- Supports TSM’s within the assigned territories
- International Shipments, USMCA (Previously NAFTA) for Latin America and Asia
Backup For
- International Shipments, USMCA (Previously NAFTA) for Europe and Middle East
- RMAs – Process RMA final dispositions
- OFT Department
- Front Desk
- Order Management – Entry, Change & Cancelation Requests, Expediting, Status Updates, and Shipping Issues
- Supports TSM’s within assigned territories
- International Shipments
- USMCA (Previously NAFTA)
- Proforma Invoices
- Backup for OFT department
Reception / Front Desk (ext. 0)
- Assist and direct callers
- Greet Tempco Guest
- Sorting and processing US Mail and [email protected] emails
- Conference Room Scheduling
- Maintain/Distribute Phone Listings