Tempco Quality Policy
Tempco is committed to satisfying all applicable requirements and earning our customers’ loyalty by providing innovative solutions, engineering expertise, custom manufacturing capabilities and exceptional customer service in an environment that supports teamwork, employee training and continuous improvement.
Tempco Quality Objectives
1. Maintain our ISO certification on an ongoing basis
2. Improve our On-Time Deliveries
On-Time Performance Chart
Printable PDF
3. Reduce nonconforming product in final inspection and maintain the related scrap to a level not exceeding 2%
% of Non Conformances
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Percentage of Scrap Count
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Number of Qc Logs vs. NonConformances
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4. Maintain customer returns caused by Tempco at a level not exceeding 1% of line items shipped
RMA Chart
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5. Maintain RMA (customer returns) processing time at a level not exceeding 6 Days
RMA Processing Time Chart
Printable PDF
6. Evaluate and develop a revised pricing structure for process heaters
7. Integrate continuous improvements in process equipment, the infrastructure and human capital
ISO Documents
American National Standard Quality Management Systems Requirements
Audit Information
2025-2026 Internal Audits:
1/14/26 and 1/15/26 : Team 1
2/04/26 and 2/05/26 : Team 2
3/11/26 and 3/12/26 : Team 3
4/15/26 and 4/16/26 : Team 1
2026 Surveillance Audit:
June 9th – 11th
Auditor: Judith Gallo
Internal Auditors:
Team One
Judy O’Brien (Team Leader)
Neal Kosak
Lorenzo Vignali Rossi
Jason Dour
Amy Kuska
Team Two
Ryan Affara (Team Leader)
Terry Fitch
Craig Douglas
Martha Vazquez
John Kettelson
Team Three
Tony Acosta (Team Leader)
Chris Winfrey
Brian Saboriendo
Jhosselin Aguirre
Melanie Baer